on 25-09-2022 15:41. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). I'm here to share knowledge, I don't work for Virgin Media. . Manage Your Account. But I have no Virgin Media Wall socket in my - 5383603. Account - Mobile. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket What confuses some people is the push-on connector provided. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. . Manage Your Account. All forum topics; Previous topic; Next topic; 1 REPLY 1. I have looked everywhere but can't seem to find one. Any ideas - 5381439. Bits and bytes. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Phone line - 5 mins. - 5411444. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. This so calle. Virgin Media; My Virgin Media;. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Thank you. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. My Virgin Media App. The cable fits in the socket shown in the image attached. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Virgin Media; My Virgin Media; Shop;. VM. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. 3 minutes ago. New Install Assistance. . Plug the cables into the hub. Internet connectivity is one of the most. I'm a Very Insightful Person, I'm here to share. on 05-09-2023 20:36. The Openreach sockets do not work for Virgin Media. Entertain me; Broadband Deals. It is really quite simple. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Mobile Your Account. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I am so sorry to hear that you seem to be missing a wall socket in the home. Turn on and start the hub. First picture is telephone socket which is now not used. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Learn more. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Push the red label end of the white cable, into the wall socket. We would like to show you a description here but the site won’t allow us. Account - Cable. We also don’t have an Ethernet point only an old BT outreach 5C box. Connect the Hub’s power cable with the blue tab. 1 Kudo Reply. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 2: Internet connection, via your homehub, for all online functions. Broadband and phone deals. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 0 Kudos Reply. Follow these steps to install your virgin Media Broadband, TV and Phone service. on 23-10-2022 13:36. See full list on itblogpros. No virgin wall socket in my house. Stream from Virgin Media. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. My Virgin Media App. Hello there. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Back a step. One of them was Telewest. TV box - 15 mins. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 1 ACCEPTED SOLUTION. Got my virgin media self install kit but I don't have a virgin socket. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Stay safe online. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Mark as New. How do I book one? - 5404317. com email address to different Virgin account. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. I'm very sorry you don't have the wall socket. It should work ok. I only have a BT master socket, and then a TV aerial socket. 2 weeks ago - last edited 2 weeks ago. How do I book an engineer to come out - 5345632. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Tudor. Tudor. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Hi I have ordered a quick start kit and don't have a virgin media wall socket. RedTomato said: I removed my Virgin cable about a month ago. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. QuickStart, set up and connections. Plug the cables into the hub. I can’t find wall socket that is compatible with the cable. Go to virginmedia. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Account - Cable. I have been given other details for the account such as the account number/area code and. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I have only got one rectangular shaped white socket (Shown. Trace any cables coming out of it and check the ends of them. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Sign in . VM BB TV Landline. Unscrew the white cable with the black collar. Joining in Options. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 19 minutes ago. . When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. My Virgin Media App. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Broadband Deals. That is a rooftop aerial outlet for Freeview TV. 100. No virgin media wall socket. on 05-12-2022 15:05. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. 0 Kudos Reply. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Call the Pre-installation and delivery team on 0800 052 1734. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. B&Q are running low on these however. Stream from Virgin Media. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Tudor. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. I spoke to 3 customer service people yesterday and none could help. Manage Your Account. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. com. 168. i dont have the box on the wall that you need to plug it into - 5040054. Chatter and natter. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. . Removed before I moved in. Virgin Media Wall Socket. So yes, following many takeovers, this is now your Virgin Media connection. Hi all, when I signed up for Virgin Media, it said the service was available at my house. . Virgin Mobile. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Virgin Media. Hi there , welcome to our forum and thanks for your post. on 30-12-2022 13:41. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. No virgin media wall socket mattz1106. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. . Turn on your TV and get connected. Can you help me please. Browse Virgin Media Virgin Media Community. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Home Phone. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Forum Team Options. That is the way I want it to stay. The socket I can see is for BT. Sorry to hear you don't have a VM wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. on 22-10-2022 20:58. on 27-10-2022 07:47. Managing Your Account - Cable. 68K; 345; 502; Alex_RM. That looks like a Sky dish cable. The wall socket I have within my home does not appear to be working. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I presume. My Virgin Media App. Call the Pre-installation and delivery team on 0800 052 1734. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Security matters. Vonage 2nd line. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Just wondering if anyone knows of any better powerline. No wall socket. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. We're here to help. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. It probably goes into another room in the house. If you're not a customer, and you're looking to check if we supply your address, you can check here. You only need to go into modem mode for a few minutes while you run the tests. 1. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Flag for a moderator; on 20-07-2023 13:38. You need a small spanner to remove this. on 08-01-2023 20:46. I can’t find a wall socket anywhere that matches those indicated by virgin. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. The box and cables may have been removed by the previous occupiers. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The openreach socket can take a landline cable or an ethernet cable. Re: No wall socket. All the cabling is the property of Virgin Media and must not be touched. Look for the omnibox outside and trace the cable inside. The website is not even remotely helpful with this issue. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. However, I do not have any of the specified wall sockets available. There is a cable on the right of the box coming from the outside. If you can get Quickstart, you can choose one of two delivery options. Post Replyon 17-12-2022 10:39. Legend Options. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Vonage 2nd line. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media; My Virgin Media; Shop; Help;. Subscribe to RSS Feed; Mark Topic as New;. The box does however have a hole in. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Incidentally the phone socket is redundant if not in use and can be safely removed. I guess your options are seek approval, be dumb and have install or change providers. Stay safe online. Tudor. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Broadband and TV deals. Had arranged self-install as per suggestion from VM. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. log into hub3 - 192. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just had self installation delivered, have no wall socket just two cables from the wall. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. When im connected via lan from MB to Router i get 900mb to 1000mb. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Chatter and natter. James-30 wrote: ». I think there’s something missing to the Virgin Media wall socket in my flat. I'm a Very Insightful Person, I'm here to share knowledge. The phone number doesn't connect you. I don't see a Virgin Media Wall Socket anywhere in. Live TV uses co-ax cables. If you do not have a Virgin Media wall socket or cable, one will need to be installed. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I've got the same problem as above. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Learn more. The Openreach sockets do not work for Virgin Media. 1 ACCEPTED SOLUTION. I don't work for Virgin Media. Everything is converted to specialised triple screened coaxial cable. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Mobile Your Account. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. The pre-install team number is 0800 052 1734. Explain you need a manned install. The first thing is to start making alternative arrangements for your internet connectivity. . 0800 052 1734-----Damaged Wall socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Push the white cable with the black label into the Hub. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. we're glad you're. 0 Kudos Reply. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. I recently got Virgin broadband installed. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. we’ve just moved in to our new house. Security. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Also there will be an external, often brown, omnibox. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Browse Virgin Media Virgin Media Community. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. We can certainly get an engineer visit booked for you to come and install. However, I do not have any of the specified wall sockets available. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. The package was delivered but there is no wall socket for me to plug into. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. This is designed to push over the existing screw connector the outlet has. QuickStart, set up and connections. 14-08-2023 16:02 - edited 14-08-2023 16:05. All the wall sockets I can see are for BT. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Customer since 1993. Just joined. You dont need a new router just for the test the Computer will connect directly. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Thank you. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Sign in . I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The hub got delivered on time as promised. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There are no virgin sockets on the wall. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. Sorry to hear of the install delay caused by the wall. Tudor. You don't need a wall socket, as long as you have a live cable to connect the HUB to. Entertain me; Broadband Deals. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Re: Wall socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. It may just be a loose cable rather than a socket. Then push the connector VM have provided over the screw thread. All the wall. Re: No virgin media wall socket. I don't work for Virgin Media. I have my original wall box still that has the CableTel logo. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Plug into the Hub. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. I'm a Very Insightful Person, I'm here to share knowledge. But I have no Virgin Media Wall socket in my house. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Virgin Media Wall Socket Example 2. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. The metal box in photo 3 looks like a likely contender. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t have a virgin media wall socket; Options. Re: No virgin media wall socket.